Celonis review
We are using Celonis in order to get deeper insights for our processes.
We try to get a better understanding of our processes based on …
We try to get a better understanding of our processes based on …
Overview
What is Celonis?
Celonis is a Process Intelligence platform that helps companies improve their operations, customer experience, and sustainability. The company’s technology provides a digital twin of a company’s processes, giving everyone in the organization a common language and the ability to identify…
Recent Reviews
How Celonis Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Process Discovery (18)7.979%
- Data Connection (19)7.777%
- Root Cause Investigation (18)7.575%
- Process Variants (18)7.272%
Reviewer Pros & Cons
Features
Return to navigation
Product Details
- About
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Celonis?
What is Celonis?
Celonis reveals and fixes inefficiencies businesses can't see. Powered by its process mining core, the Celonis Execution Management System
provides a full set of platform capabilities for business executives and users
to eliminate billions in corporate inefficiencies, provide better customer
experience and reduce carbon emissions. Celonis has thousands of
implementations with global customers and is headquartered in Munich, Germany, and New York City,
USA with more than 20 offices worldwide.
Product Description
The Celonis Execution Management System provides a 360-degree view of all businesses processes, weaves all data insights together, and pushes actions back out into relevant systems. The Celonis EMS platform and execution applications help businesses maximize execution capacity across the enterprise, in places like Customer Operations, Finance & Administration, Supply & Distribution, and Products & Services.
In addition to a complete, real-time view of processes, the EMS lets companies connect to any underlying business system; leverage a complete set of process improvement tools, including process mining automation; benchmark against industry standards, and best-practice implementations; and identify execution gaps and inefficiencies to maximize capacity to achieve breakthrough outcomes.
Celonis Features
- Supported: Process Analytics
- Supported: Action Engine
- Supported: Transformation Center
- Supported: Machine Learning
- Supported: Business Views
- Supported: Process Repository
- Supported: Execution Apps: Accounts Receivable, Accounts Payable, Opportunity Mngmt, Order Mngmt, Procurement, etc.
- Supported: Celonis Studio
- Supported: Task Mining
Celonis Screenshots
Celonis Videos
What is Process Mining?
Demo: Celonis Execution Management System overview
Meet the Celonis Execution Management System
Watch Celonis Solutions
Celonis Competitors
Celonis Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | English, German, Spanish, Portuguese, Japanese, and Russian. |
Celonis Downloadables
Frequently Asked Questions
Celonis is a Process Intelligence platform that helps companies improve their operations, customer experience, and sustainability. The company’s technology provides a digital twin of a company’s processes, giving everyone in the organization a common language and the ability to identify and capture value.
Reviewers rate Process Discovery and Process Mining Algorithms highest, with a score of 7.9.
The most common users of Celonis are from Enterprises (1,001+ employees).
Comparisons
Compare with
Reviews and Ratings
(206)Attribute Ratings
Reviews
(1-25 of 74)Companies can't remove reviews or game the system. Here's why
March 30, 2024
Process mining market leader
As process mining Come member, I’m promoting Celonis to my business users. My use cases are in the area of customer support and sales.
- Data visualization
- Easy to use
- Automation possibility
- Performance
- More components for views
- Feature that as admin, I can set myself as a user role to see what the user exactly can see.
March 30, 2024
P2P experience with Celonis
We use it to analyse and optimize our P2P process. With that, we get the right insights for process improvements. Besides that, with the intelligence we also generate messages to our users to prevent making mistakes. So we have less rework an higher first time rights. It gives rest in the process and creates extra time to spend on qualitative more important tasks.
- Support in using it
- Give best practice insights
- Search for business value
- easier first implementation
- some material provide in Dutch
- don't know more at this moment
March 29, 2024
Celonis Review
At this moment we use Celonis more in an ad hoc way. <br>Confirm assumptions, identify if we have bottlenecks in a specific process, measure lead time. <br>In the past we used Celonis to track "delayed" goods receipts by informing users via a mail notification (not via Celonis as our "users" don't have the acces to the system). <br>
- Standard apps
- KPI display
- Process analytics
- Data plug and play -> always need very technical people to help out
March 28, 2024
Celonis is a must have for Process Intelligence
Score 9 out of 10
Vetted Review
Verified User
Celonis is widely used across our organization in several business areas for Process Mining and Process Intelligence Use Cases. We have established our own CoE a few year ago to serve as first point of contact to our business users. Within the CoE we develop new Use Cases mainly in the core business areas Procurement, Sales, Finance and Production not only from an analytical but also from a highly operational perspective.
- Gain transparency to your as-is processes
- Visualize process steps and variants to identify root-causes
- Aggregate data for operational purposes and automate tasks
- Lack of overall alignment of product strategy (consistency in releases of new features)
- Previously product features were released too early with bugs that need to be fixed step by step
- Room for improvement for more granular and advanced permission concept
Analyzing HR Service processes/x-raying ServiceNow. We have built a global tool that for the first time allows HR service centers to map their processes and additionally benchmark against their fellows. We aim at identifying already in place best practices and sharing them across our global organization. Furthermore, we hope to support in identifying process deficiencies.
- Data model structurization and enhancing
- Definition and implementation of activities
- Performance
- PQL debugging options
- Frame sizing
- Compatibility on phone
March 28, 2024
Celonis - a great and powerful tool for hr processes
Celonis is our provider for getting insights into processes. We use it to analyze our business process to discover, analyze and improve our HR and finance processes for the global organisation. With the use of Celonis we are able to get architects of our own service processes. The management uses Celonis to decide and act on business critical events.
- User experience
- easy implementation
- quick time to delivery
- great customer support
- Catalogue for HR products
- Tracking for value achievements
- Better editor for developer
March 18, 2024
Celonis is a Gamechanger in the Current Marketscape
Celonis is a wonderful application and a Game changer application in the
current MarketScape, providing more capabilities in giving the process insights in almost all the
end-to-end processes and helps to realize value to our company. Celonis has the latest trend
analysis and applications that drive through many automations which helps us in process
improvements which drive us to improve the processes and brings value and improves cost
effectiveness to the Company.
- Improve business process outcomes
- Enhance decision making
- Create internal/operational efficiencies
- Cost management
- Improve business process agility
- Product roadmap and future vision
- The Studios are bit complicated in adjusting.
- Automation process can be improvised
- Need to be more user friendly for end users
March 18, 2024
Celonis allows users to drill down into many dimensions
We measure operators' performance and whether they are working for tasks they are assigned to with Celonis.
- fast
- flexible with data modification. (data pool can be edited directly)
- constant development of features
- many bugs
- missing functionalities which are normally equipped in other BI tools
- there is no connectivity among different assets especially action flows in terms of scheduling
January 26, 2024
Transparency, new perspectives and many possibilities
The complexity of our
processes and the amount of data we work within our daily business is
constantly growing. The existing solutions alone are not enough to give us
insights into our processes with the necessary level of detail. Therefore, we
implemented Celonis for our P2P and AP process to create transparency about our
processes and KPIs. This enables us to expand our data basis and strengthen
fact-based decisions.
- quick and well-presented analysis of large amounts of data
- see the process from start to finish (with all its variants)
- discover unexpected potential
- Creating charts and dashboards requires coding and is therefore dependent on external consulting
- Potential savings are not as easy to achieve as it might seem due to marketing
January 25, 2024
Celonis Review
We use it for a number of process reports and insights. We are in the process of creating numerous dashboards to extract KPIs in real-time rather than snapshots. We are doing this for many procure-to-pay processes to determine if we're following process or deviating as well as being able to report on our metrics.
- Real-time data
- Intuitive user-friendly displays
- Straight-forward to build new reports
- Easier join functionality between disparate tables
Celonis is a process mining and analysis tool and we primarily use the tool within Uniper IT to help to optimise our business processes which leads to a reduction in our operating costs. By using the application, our Process Analysts are able to visualise and analyse many of our end-to-end business processes and can then identify any bottlenecks and inefficiencies. Celonis also helps us target areas where automation can be implemented in order to reduce manual effort.
- Visualisation of Uniper's business processes
- Makes it easier for us to demonstrate compliance during external audits
- Drives process improvement through identifying automation opportunities and areas that can be targeted for waste reduction
- User interface is complex and so it can take some time for users who are new to process mining to become familiar with the tool
- Celonis is not able to integrate with all of Uniper's enterprise application due to lack of connectors
- No real-time collaboration with other users e.g. lack of shared annotations
August 18, 2022
Happy Celonis Customer
Celonis was used in my organization to mine current processes within our ERP system and map them in the Celonis system. We did not have current documentation within our organization so this would help us (1) map our current processes and (2) use this for a future ERP implementation project.
- Listens to all user comments
- Takes appropriate notes and action items
- Follows up as promised every time
- Diversified team to help answer questions
- Helpful if there was one point of contact at Celonis; we work with many people depending on each process
- Email addresses for Celonis personnel were 2 different addresses and confuses our staff when setting meetings
O2C/AR/P2P/AP processes are adressed Goals: Detect unefficiencies / Create report / warning message / Action flow & Action engine used
- End to End process analysis
- Ease of use
- Task automation
- Improvement checker
- detect inefficiencies
- E-learning seems to be less easy to use than 1 year ago
- More documentation and example on PQL langage would be an improvement
June 08, 2022
Celonis - the process mining tool to rule them all.
We use Celonis to identify and scope value cases within our different process streams (starting with Order to Cash and Record to Report). Through Celonis we have gained the insights needed to build solid business cases on how we can optimize our end-to-end process streams. Currently, we are primarily using Process Mining for data exploration and KPI monitoring but will continuously explore/add the various functionalities within the Celonis EMS.
- Data extraction, transformation, load and visualization in one single tool.
- User-friendly navigation and options (to filter, sort, search etc.)
- Efficient utilization of the data model which makes the dashboards update within seconds after you have added a filter.
- Better insights around APC usage
- More details on the use of SAP agents in Action Flows
February 26, 2022
The most effective tool for analysing vast amounts of data and improving business processes
Score 10 out of 10
Vetted Review
Verified User
We concentrated on process mining operations connected to health care initiatives, such as process automation, simulation, and machine learning while keeping everything integrated with the purpose of improving business processes where Celonis play an important role. It also aids us in bettering compliance and risk management, as well as making better decisions.
- Celonis Performs well in data verification.
- Celonis create good operational efficiencies.
- Every Celonis customer can now take use of the Celonis Academy, which is now available for free.
- Not all of the templates available in the on-premise content store are available in the EMS Content Store, as we've discovered.
- Data from Celonis EMS (cloud) is difficult to export into other systems.
- The number of PQL functions available is restricted, and sophisticated calculations might be difficult to implement using PQL statements.
February 26, 2022
The best process digitalization journey for RPO Industry
We are a corporation that uses a single Recruitment Process Outsourcing instance. Celonis is a fantastic tool for revealing the inconsistencies in our procedures. These differences can arise for a variety of causes, but Celonis provides an OBJECTIVE perspective on what are frequently SUBJECTIVE "feels like" situations. This impartiality enables the prioritization of prospects and the development of a business case for products that must be moved to different clients.
- Fast closure of candidate sourcing
- Process for analyzing candidate with various skills
- Complete analysis of Recruitment Process Outsourcing (RPO)
- It's a little difficult, but not impossible, to run the software in a production environment.
- Configuration management like versioning can also be improved.
- If there is a room for reducing the cost based on storage, it would be good.
February 09, 2022
Celonis kick starts your process analysis
Celonis is generally used to improve our business processes. We connected our SAP systems incl. additional AddOns like Readsoft. Furthermore, we are using it to analyze our ITSM BMC Remedy application. We use it for a wide variety of analyses. General master data topics, shared service center analyses, performance, inventory, etc. The following processes have been connected: Accounts Payable Accounts Receivable Purchase-to-Pay Order-to-Cash Logistics incl. Extended Warehouse Management IT Service Management
- It's very simple to get first results through pre-defined analysis from the EMS store
- Whole management of data extraction, data models, etc. is very clearly organized
- The whole support organization with Customer Success Manager etc.
- User Interface is simple and easy to understand
- Additional features which go behind Process Mining like Action Flows
- ETL functionalities could be improved
- No-/Low-Code functionality could be extended
- Stronger workflow functionality
January 31, 2022
A Beginners Celonis Insights
We have been implementing Celonis for several of our clients. We are currently working on building out our practice, so we are developing Sales Demos for our existing clients to prove the value of implementing Celonis.
- Easy user interface when it comes to integrating data
- Excellent training and support for new implementers
- Robust analytics that are visually appealing to client
- Service desk is vague and not helpful until it is escalated
- Documentation available on the web needs to be more robust.. more blogs, discussions, etc
January 31, 2022
Taylor Kennedy Review
We utilize Celonis to understand and refine the Revenue Cycle departments of our hospital clients as well as improve finance processes outside of the healthcare space.
- Partner support
- Usability of UI interface and analytics
- Getting better at streamlining ETL process for standard data options
- Having to pay for my people to get trained on your platform as a reseller
- Aggressive sales teams are positive and respectful, but sometimes have a lot of competing cooks in the kitchen
January 31, 2022
Efficient process mining to unearth possibilities
Score 10 out of 10
Vetted Review
Verified User
Celonis is our process mining partner to understand our happy paths in the process flows for our business-critical functions. This has allowed us to measure our current levels, identify opportunities for improvements and bring in excellence by removing nonvalue add processes. It is really helpful in control phases and moving towards the simplistic organization.
- Process mining
- Reporting and insights
- execution apps and action engines
- more flexibility in new app customizations
- better end user friendly customizations
- Penetration matrix to identify use of the tool
January 26, 2022
Boosting the Time-To-Insight and connecting people to processes
In our complex core business process dealing with debt collection, we use Celonis to visualize and measure a high variety of process variations in order to improve customer experience, overall efficiency, and performance. In a custom process implementation, we focus on improving individual communication, internal decision algorithms, and benchmark KPIs to optimize and derive new communication strategies.
- Visionary approach, very versatile product, easy to use and customise
- Customer Support and Success Management
- Excellent documentation, training resources and content on usage and best practice
- Strong user and partner community
- Better usage statistics
- More graphic component types in process analytics module (eg. StackedBar)
- Examples and best practice ressources on PQL usage
January 26, 2022
Celonis Impresses
We leverage Celonis to uncover process improvement opportunities, realize cost savings, and in our ERP transformation. We're currently exploring opportunities to reduce and mitigate inventory growth, refine deliver SLAs, and optimize our procurement processes globally.
- Great Usability
- Great Flexibility
- Data driven process visibility
- Scalability
- In person training (Sean) was incredible
- Value architects are incredible resources
- Better Quick Start Training
- More in person training offerings
- easier access to help
January 26, 2022
Data Analytics at a Glance
Celonis helps visualize the root-cause issues in our supply chain based upon inventory tracking. The dashboards we've created in Celonis help pinpoint the trends we are seeing for scenarios we are trying to avoid. With this information, Celonis helps us measure weekly, monthly or yearly budgets to ensure the trends go down with our resolution implementations.
- Visualization
- Parameters/Drilldown
- Export tables - with user defining what attributes to add to the table (without going into EDIT mode)
January 24, 2022
Improve Opportunity Management process with Celonis
Score 9 out of 10
Vetted Review
Verified User
We use Celonis on our Opportunity management process, based on Salesforce.com data. The business problems we're trying to solve are 1) Sales efficiency: understand what (visible in our CRM) is helping sales reps win more/faster. 2) Coverage: Are we managing our customers with the correct people/energy/time. 3) Usage of the CRM: What is useful in the CRM, what should be removed to simplify the sales user's experience.
- Data connection: easy to plug your existing data source into Celonis.
- Process mining: understand easily how your process is performed.
- Dashboards creation: Use templates to create your dashboards faster.
- Moving to the action part is a bit more complex and probably less mature in the tool.
I am part of a Supply Chain group. We are currently working through use cases with Celonis that aid in our visibility of warehouse and systemic operations leading to fallout, impacting our bottom line. The entire team at Celonis, particularly Rob Thompson has worked tirelessly sorting through data, making sense of it, and understanding our internal processes, in order to ensure Comcast Business maximizes the tool.
- Listened and understood our internal processes to ensure they built the tool specifically to aid Comcast Business Supply Chain.
- Planned consist meetings to ensure all parties were made privy to the project status
- Suggested use cases not previously considered internally
- Upselling. There was a lot of upselling from the outset. As a new customer/ user, let the customer get settled with the tool and focus on aligning on initial use cases. Save the upselling for a little further down the line.